Refund Policy

When you can get a refund

ThePMarket refunds both unused and used licence keys in the situations below. This policy forms part of our Terms of Service, and our Privacy Policy explains how we handle your details. It doesn't affect your legal rights.

Unused keys. We'll refund a key you haven't activated or redeemed if:

you ask within 30 days of purchase

you bought it by accident

you never received the email with your key

Used keys. We'll refund a key that has been activated or redeemed if you ask within 14 days of purchase and:

it is broken or doesn't work

you keep running into problems with it

it had already been used when you received it

Replacements. If you send proof of a problem with a used key, such as a screenshot of the error, we'll offer you a working replacement key. If we can't replace it, we'll refund you.

When refunds aren't given

We don't give refunds if:

the key works as described

you've used the key and decided you don't like the product

you've been banned on the publisher's site or platform

you broke the publisher's rules or terms of use

the key worked when delivered and you've since lost it, shared it, or had it taken from your account

the order was fraudulent, or paid for with a card or account that isn't yours

you've already opened a chargeback for the same order

How to ask for a refund

Email [email protected] or message maskedmarksman on Discord. Include:

1. your order number and the email address you ordered with

2. a link to your forum account

3. the reason for the refund

4. for a used key, a short description of the problem and a screenshot of any error

We aim to reply within 1–2 working days.

How refunds are paid. Approved refunds go back to your original payment method within 14 days. Your bank or card provider may take a few extra days to show it. Purchases made with Klarna or Afterpay/Clearpay are refunded through that provider, which will adjust your repayments.

Chargebacks. Please contact us before opening a chargeback or payment dispute, as it's usually quicker to sort things out directly. If a chargeback is opened for an order that was delivered and works, we may suspend your account while it's investigated.